Integration Levels

Here you can find a short overview on the integration levels developed by the SmartHubs team, called the SmartHubs Ladder. All hubs in the platform are evaluated following this definitions. For more details on the levels and the background see this description of the mulitdimensional hub typology.

SmartHubs Ladder

		Physical Integration	Digital Integration	Democratic Integration
Smart Mobility Hub	4	Conflict free and place making	Integration of societal goals, policies and incentives	Social learning
	3	Visibility and branding	Integration of service offers	Integration of different knowledge
	2	Wayfinding and universal design	Integration of booking and payment and universal design	Deliberative engagement of stakeholders
Mobility hub	1	Acceptable walking distance to shared and public transport	Integration of information	Appropriate representation of stakeholder interests
Single mobility services	0	No physical integration	No digital integration	No involvement

Detailed Information about Integration Levels

	Physical Integration	Digital Integration	Democratic Integration
Level 4	Conflict free and place making At least two shared transport modes visible from a public transport stop with no conflicts and information of using the services and at least two services. Universal design principles are considered	Integration of societal goals, policies and incentives Local, regional, and/or national policies and goals are integrated into the service or all modes are bundled, possibly subscription-based.	Social learning Participation takers and givers, including vulnerable users, have networked and integrated into the community, participation becomes permanent and independent
Level 3	Visibility and branding At least two shared transport modes visible from a public transport stop and at least two services (e.g., shop, parcel locker, kiosk), information about the service and potential conflicts, attractive design of the mobility hub including placemaking, branding and aesthetically pleasing scheme. Universal design principles are considered.	Integration of service offers All shared and public transport services at the hub can be found, booked, and paid with the same app. Universal design principles are considered, including simple and intuitive app design and analogue, on-site booking alternatives are available for all modes.	Integration of different knowledge Participation takers, including vulnerable users, argue or deny positions, their input is integrated into the participation process, participation givers create a room for decision making
Level 2	Wayfinding and universal design At least two shared transport modes in acceptable walking distance to public transport with wayfinding and information of using the service and at least two services (e.g., parcel locker, kiosk) in acceptable walking distance. Universal design principles are considered.	Integration of booking and payment and universal design Easy access to services for end users – such as a mobility marketplace or a one-stop shop where the user can find, book, and pay with the same app for at least public transport services and one shared mode at the hub. Universal design principles are considered, including simple and intuitive app design and minimum support for non-digital users.	Deliberative engagement of stakeholders Participation takers, directly including vulnerable users, argue or deny positions, their input is integrated into the participation process, participation givers create a room for decision making.
Level 1	Acceptable walking distance to shared and public transport At least two shared transport modes in acceptable walking distance to public transport and at least one service (e.g., shop, parcel locker, kiosk) in acceptable walking distance. Minimum legal inclusive design requirements are considered	Integration of information Multimodal travel planners can be used to plan at least the public transport services and one shared mode at the hub. Minimum inclusive design requirements are considered such as simple and intuitive app design.	Appropriate representation of stakeholder interests Participation takers got asked into a consultation process, Information are recognized. No or limited attention to involve vulnerable user groups.
Level 0	No physical integration One shared transport mode, not at walking distance to public transport, no integration between the modes. No universal design criteria are considered	No digital integration No digital integration of shared and public transport mode options offered at the hub. There are separate services and platforms for each mode. No universal design criteria are required	No involvement No involvement or consideration of stakeholder interests and user needs.