Hubs/157

HUB

Operaplein

Typology

central urban hub (a large hub in the city center, e.g. railway station)

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Status

ongoing

Already realised

Short Description

Operaplein mobility hub is a state of the art transfer hub which combines the various modes on multiple levels. It was created with many stakeholders. You have a pleasant square in front of the opera, the start of the most important shopping street of Antwerp, direct connection with the Via Sinjoor linking Antwerp Central Station with the city center. All modes and services are available and wayfinding is in place.

Location

Antwerpen, Belgium

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Networks

Hoppin

Physical Integration

Level 2

Definition 2 (Wayfinding and universal design): At least two shared transport modes in acceptable walking distance to public transport with wayfinding and information of using the service and at least two services (e.g., parcel locker, kiosk) in acceptable walking distance. Universal design principles are considered.

Digital Integration

Level 1

Definition 1 (Integration of information): Multimodal travel planners can be used to plan at least the public transport services and one shared mode at the hub. Minimum inclusive design requirements are considered such as simple and intuitive app design.

Democratic Integration

Level 1

Definition 1 (Appropriate representation of stakeholder interests): Participation takers got asked into a consultation process, Information are recognized. No or limited attention to involve vulnerable user groups.

Initiation of the hub

government initiated, Public Transport provider initiated

Services

3 PT services:

bus

metro

tram

7 shared services:

Carsharing

Bike sharing

Cargo-bike sharing

Moped/scooter sharing

Step/kick scooter sharing

Ride-hailing (e.g. Uber)

Taxi

4 mobility-related services:

Parking for private two wheeler vehicles

Parking for private cars

eCharging

Self-service bike repair station

5 other services:

Parcel station

Social Services (e.g. Community Center, Library …)

Wi-Fi

Shopping

Cafe / restaurant

Information, Visibility and Branding

logo or branding

information pillar/display (with information on using the services)

wayfinding

Placemaking and attractive space design

Inclusive Design

Minimum legal inclusive design requirements are/were considered in the design of the hub.

Universal design principals are/were considered in the design of the hub.

Planner app

A multimodal travel planner is available with which at least public transport and one shared mode at the hub can be planned.

A multimodal travel planner is available with which all modes available at the hub can be planned, booked and paid. (e.g. a MaaS app).

Shared mobility and public transport services available at the hub are bundled, e.g. through a subscription.

Local, regional and/or national policies and goals are integrated into the service.

The planner app has a simple and intuitive design.

Participation

Information on a proposal was provided and feedback was asked in a workshop or survey.

Participants were able to propose solutions to a specific problem in a workshop/similar event.

Participants collectively identified issue(s) and proposed solutions

There is an ongoing cooperation to identify issue(s) and develop solutions

The input of participants was valued