Edit Hub: Hubs/127

Physical (or spatial) integration describes efforts to locate the various parts of a transport system in proximity to each other. Examples include placing parking for shared mobility vehicles in direct proximity to a public transit spot. Also visual features, like signs or visually indicated zones on the ground can increase physical integration.

Levels

• Level 4: Conflict free and place making – At least two shared transport modes visible from a public transport stop with no conflicts and information of using the services and at least two services. Universal design principles are considered
• Level 3: Visibility and branding – At least two shared transport modes visible from a public transport stop and at least two services (e.g., shop, parcel locker, kiosk), information about the service and potential conflicts, attractive design of the mobility hub including placemaking, branding and aesthetically pleasing scheme. Universal design principles are considered.
• Level 2: Wayfinding and universal design – At least two shared transport modes in acceptable walking distance to public transport with wayfinding and information of using the service and at least two services (e.g., parcel locker, kiosk) in acceptable walking distance. Universal design principles are considered.
• Level 1: Acceptable walking distance to shared and public transport – At least two shared transport modes in acceptable walking distance to public transport and at least one service (e.g., shop, parcel locker, kiosk) in acceptable walking distance. Minimum legal inclusive design requirements are considered
• Level 0: No physical integration – One shared transport mode, not at walking distance to public transport, no integration between the modes. No universal design criteria are considered

Digital integration describes the effort of integrating information on one digital platform and making it possible for different information platforms to access information using a standard format. Through digital integration, users are able to easily access information provided by multiple providers in one place. Examples are travel planners that let users identify services provided by different providers or platforms that let users plan, book and pay for services of different providers in one application.

Levels

• Level 4: Integration of societal goals, policies and incentives – Local, regional, and/or national policies and goals are integrated into the service or all modes are bundled, possibly subscription-based.
• Level 3: Integration of service offers – All shared and public transport services at the hub can be found, booked, and paid with the same app. Universal design principles are considered, including simple and intuitive app design and analogue, on-site booking alternatives are available for all modes.
• Level 2: Integration of booking and payment and universal design – Easy access to services for end users – such as a mobility marketplace or a one-stop shop where the user can find, book, and pay with the same app for at least public transport services and one shared mode at the hub. Universal design principles are considered, including simple and intuitive app design and minimum support for non-digital users.
• Level 1: Integration of information – Multimodal travel planners can be used to plan at least the public transport services and one shared mode at the hub. Minimum inclusive design requirements are considered such as simple and intuitive app design.
• Level 0: No digital integration – No digital integration of shared and public transport mode options offered at the hub. There are separate services and platforms for each mode. No universal design criteria are required

Levels

• Level 4: Social learning – Participation takers and givers, including vulnerable users, have networked and integrated into the community, participation becomes permanent and independent
• Level 3: Integration of different knowledge – Participation takers, including vulnerable users, argue or deny positions, their input is integrated into the participation process, participation givers create a room for decision making
• Level 2: Deliberative engagement of stakeholders – Participation takers, directly including vulnerable users, argue or deny positions, their input is integrated into the participation process, participation givers create a room for decision making.
• Level 1: Appropriate representation of stakeholder interests – Participation takers got asked into a consultation process, Information are recognized. No or limited attention to involve vulnerable user groups.
• Level 0: No involvement – No involvement or consideration of stakeholder interests and user needs.