Integration Levels

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Here you can find a short overview on the integration levels developed by the SmartHubs team, called the SmartHubs Ladder. All hubs in the platform are evaluated following this definitions. For more details on the levels and the background see this description of the mulitdimensional hub typology.

SmartHubs Ladder

Physical Integration Digital Integration Democratic Integration
Smart Mobility Hub 4Conflict free and place makingIntegration of societal goals, policies and incentivesSocial learning
3Visibility and brandingIntegration of service offersIntegration of different knowledge
2Wayfinding and universal designIntegration of booking and payment and universal designDeliberative engagement of stakeholders
Mobility hub 1Acceptable walking distance to shared and public transportIntegration of informationAppropriate representation of stakeholder interests
Single mobility services 0No physical integrationNo digital integrationNo involvement

Detailed Information about Integration Levels

Physical Integration Digital Integration Democratic Integration
Level 4 Conflict free and place making
At least two shared transport modes visible from a public transport stop with no conflicts and information of using the services and at least two services. Universal design principles are considered
Integration of societal goals, policies and incentives
Local, regional, and/or national policies and goals are integrated into the service. Universal design principles are considered, including simple and intuitive app design and low-tech or analog booking alternatives
Social learning
Participation takers and givers, including vulnerable users, have networked and integrated into the community, participation becomes permanent and independent
Level 3 Visibility and branding
At least two shared transport modes visible from a public transport stop and at least one service (e.g., shop, parcel locker, kiosk), information about the service and potential conflicts, attractive design of the mobility hub, branding and aesthetically pleasing scheme. Universal design principles are considered.
Integration of service offers
Shared and public transport services at the hub are bundled, possibly subscription-based. Universal design principles are considered, including simple and intuitive app design and low-tech or analog booking alternatives
Integration of different knowledge
Participation takers, including vulnerable users, argue or deny positions, their input is integrated into the participation process, participation givers create a room for decision making
Level 2 Wayfinding and universal design
At least two shared transport modes in acceptable walking distance to public transport with wayfinding and information of using the service and at least one service (e.g., parcel locker, kiosk) in acceptable walking distance. Universal design principles are considered
Integration of booking and payment and universal design
Easy access to services for end users – such as a mobility marketplace or a one-stop shop where the user can find, book, and pay with the same app. Universal design principles are considered, including simple and intuitive app design and low-tech or analog booking alternatives.
Deliberative engagement of stakeholders
Participation takers, including vulnerable users, argumentatively engage in decision-making, exchange of positions, active participation, participation givers invite participation and listen to stakeholder interests, including those of vulnerable user groups.
Level 1 Acceptable walking distance to shared and public transport
At least two shared transport modes in acceptable walking distance to public transport and at least one service (e.g., shop, parcel locker, kiosk) in acceptable walking distance. Minimum legal inclusive design requirements are considered
Integration of information
Multimodal travel planners can be used to plan mobility offerings at hubs. Minimum inclusive design requirements are considered such as simple and intuitive app design.
Appropriate representation of stakeholder interests
Participation takers got asked into a consultation process, Information are recognized. No or limited attention to involve vulnerable user groups.
Level 0 No physical integration
One shared transport mode, not at walking distance to public transport, no integration between the modes. No universal design criteria are considered
No digital integration
No digital integration of shared and public transport mode options offered at the hub. There are separate services and platforms for each mode. No universal design criteria are required
No involvement
No involvement or consideration of stakeholder interests and user needs.